Harkin Consulting LLC’s work is grounded in a consistent set of core principles that guide all training, program design, and consulting engagements. These principles remain intact across settings, while their application is tailored to the specific roles, environments, and operational realities of each organization.
Client-Centered Practice – Services are designed around the lived realities, needs, and priorities of the people being served.
Radical Hospitality – Programs are intentionally welcoming, low-barrier, and accessible, recognizing that trust and engagement are prerequisites for positive outcomes.
Dismantling Stigma – Policies, language, and staff practices are examined and revised to reduce shame, exclusion, and punitive responses.
Trauma-Informed Practice – Programs emphasize safety, predictability, choice, transparency, and accountability.
Healthy Boundaries & Staff Safety – Compassionate services require clear boundaries that support staff wellbeing and sustainable operations.
Evidence-Based Practice – Program design and training draw on established research, proven models, and field-tested best practices.
Relational, Not Transactional Engagement – Effective services prioritize authentic connection and consistency over checkbox compliance.
Cultural Responsiveness & Authentic Allyship – Cultural responsiveness is practiced through relationship, accountability, transparency, and respect for lived experience.
Our approach is collaborative, strengths‑based, and grounded in the belief that the people closest to the work—and closest to the challenges—hold essential expertise. We partner with organizations to elevate lived experience, strengthen staff capacity, and design programs that reflect the realities of the communities they serve.
Our approach prioritizes strategies that can realistically be implemented in the field and maintained over time. Rather than offering theoretical models or short-term fixes, we work with organizations to design programs, policies, and workflows that function effectively in real-world environments — including outreach settings, mobile services, and community-based programs. The goal is to build systems that staff can use confidently and that organizations can sustain long after initial implementation.
Effective programs depend on skilled, confident staff. We work with organizations to strengthen frontline capacity through practical training, clear procedures, and supportive program structures. Our focus is on building teams that understand the philosophy behind the work, feel prepared to respond to complex situations, and have the tools needed to deliver services safely, ethically, and effectively. Strong staff development leads to stronger programs and more consistent service delivery.
Frontline staff training for shelters, SRO hotels, meal programs, drop-in centers, and outreach teams.
Supervisory and leadership training
Client-centered service delivery in non-treatment settings
Trauma-informed engagement and de-escalation
Staff safety, burnout prevention, and boundary-setting
Low-barrier service design and implementation
Harkin Consulting LLC provides comprehensive overdose prevention and response training designed to equip organizations, staff, and community members with the knowledge and practical skills necessary to recognize and effectively respond to overdose events.
Services include staff training, overdose recognition and response protocols, naloxone program development, and integration of overdose prevention and response capacity into organizational workflows, policies, and service environments.
Trainings are grounded in nearly three decades of frontline and program leadership experience and are tailored to the specific operational realities and populations served by each organization.
We intentionally create space for people with lived experience to shape programs, policies, and decision‑making. Their insight is essential to designing services that are effective, equitable, and grounded in reality.
Low-barrier program design and redesign
Service flow and client experience mapping
Intake, engagement, and retention strategies
Aligning practice with mission, values, and stated goals
Policy Development
Regulatory Compliance
CDPH, SAMHSA, CDC Alignment
Risk and Liability Reduction
Staff and Client Safety Enhancement
Standard Operating Procedures
Full SOP Manual Development
Program Operations Procedures
Staff Safety Procedures
Documentation Systems
Operational workflows
Client Intake Systems
Service Delivery Pathways
Staff Roles and Operarational Structure
Continuous Quality Improvement and Program Evaualtion
